Service

Shopify store maintenance

Someone who keeps an eye on the store before your customer notices that something is not working.

Price
from €150 / month
excluding VAT · minimum term 3 months
Timeline
monthly subscription

In short

What does Shopify store maintenance include?

Maintenance is a monthly subscription from €150 excluding VAT, with a minimum term of 3 months. It includes monitoring, a monthly check of the apps and the checkout, small changes and a report on the hours used. Before the start, I carry out an initial audit for €290 excluding VAT, which is credited against the fees for the first 3 months. New functionality and a redesign are not part of the subscription.

What the initial Shopify audit checks

Who it is for

  • The store works, but you have nobody for the day-to-day technical tasks.
  • The developer who built it no longer answers.
  • A busy season is coming and you want to reduce the technical risks.

Scope

What’s included

  • Monitoring whether the store is online
  • A monthly check of the apps and the checkout process
  • Small changes to content and layout
  • A monthly report with the hours used
  • Care Plus: a priority reply within one working day
  • Care Plus: a quarterly technical review of page speed and stability
  • Care Pro: a reply within 4 working hours and an emergency line
  • Care Pro: preparation before a busy season

What’s not included

  • New functionality
  • Redesign
  • Marketing and advertising
  • The Shopify subscription and the cost of apps
  • Unused hours do not carry over beyond one month

How it works

  1. Step 1

    Initial audit

    I review the store, the apps and the access. The audit costs €290 excluding VAT, and the amount is credited against the fees for the first 3 months.

  2. Every month

    Checks and small changes

    I check the apps and the checkout process, carry out the small tasks on your list and send a report on the first of the month.

  3. Every quarter

    Technical review

    In the Care Plus and Pro packages, I carry out a more in-depth review and suggest the next useful improvements.

Conditions

What I need from you

  • Collaborator access in Shopify
  • A list of priorities for the month

What we check at handover

  • A monthly report of the hours used, on the first of the month
  • Reply times met according to the chosen package

Frequently asked questions

Is an initial audit needed before the subscription?

Yes. The audit costs €290 excluding VAT and shows the state of the store, the apps and the access before I take on the maintenance. The amount is credited against the fees for the first 3 months.

Does it include a redesign or new functionality?

No. The subscription covers technical maintenance and small changes. New functionality, a redesign, marketing and advertising are planned and priced as separate projects.

What happens to unused hours?

They carry over to the following month only. After that, they expire and do not accumulate.

What if I need more work in a given month?

Additional time is charged at €55 excluding VAT an hour. You approve it before I start the additional work.

Can I cancel the maintenance subscription?

After the minimum term of three months, with 30 days’ notice. The access and the documentation are yours the whole time.

Are you one person?

Yes. That is why the access, the code and the documentation stay with you. If you decide to change who does the work, another specialist can carry on from the work already done.

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